Curated by Renascence
CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Guest Experience
KSTDC Introduces SOPs to Standardise Mayura Hotels Guest Experience
Karnataka State Tourism Development Corporation has rolled out standard operating procedures across its Mayura hotel chain to ensure consistent service and guest experience across all properties.
7 Sept 2026 · 2 min read
Guest Experience
Yelp Host Adds Voice AI to Fix Restaurants' Missed-Call Problem
Yelp has upgraded Yelp Host with voice AI-powered pickup ordering and multilingual support, letting restaurants answer every call without pulling staff off the floor.
16 Aug 2026 · 2 min read
Guest Experience
Kempinski Adopts Shiji's Daylight PMS for Luxury Guest Data
Kempinski Hotels is deploying Shiji's cloud-native Daylight PMS across its global portfolio, unifying guest data to support consistent personalisation at every property.
16 Aug 2026 · 2 min read
Stay ahead of CX
Get the signal, not the noise.
The Journal, Experience Loom and the stories shaping CX — straight to your inbox.