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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Employee Experience
Harmony Raises $34M to Apply AI to Employee Experience
Employee experience platform Harmony has secured $34 million in funding to scale its AI-driven tools for reducing friction in internal workplace services.
20 Aug 2026 · 2 min read
Employee Experience
HR Teams Frustrated by Poor Employee Experience With HSA Vendors
HR leaders report that health savings account vendors are delivering weak self-service experiences, pushing employee complaints and troubleshooting back onto internal benefits teams.
16 Aug 2026 · 2 min read
Employee Experience
Riverbed Named a Leader in the 2026 IDC MarketScape for Worldwide Digital Employee Experience
Riverbed is named a Leader in the 2026 IDC MarketScape for Digital Employee Experience, signalling that employee-facing digital friction is now a measurable risk to customer experience outcomes.
10 Aug 2026 · 2 min read
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