Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Customer Experience

DoorDash Launches SMS Ordering for Discovery and Reorders

DoorDash now lets customers browse restaurants, get suggestions and reorder past meals entirely via text message, without opening the app.

2 Oct 2026 · 2 min read · 2 sources

Customer Experience

SAP Customer Experience: Trifork Expands Reseller Deal

Trifork has signed a new reseller agreement with SAP covering its Customer Experience (CX) portfolio, expanding its role as an authorised partner for selling and implementing CX tools for enterprise clients.

30 Sept 2026 · 2 min read

Customer Experience

Marley Spoon Outsources Fulfilment to Fulfilled by Misfits

Marley Spoon has partnered with Fulfilled by Misfits, Misfits Market's logistics arm, to handle packing, storage and delivery of its meal kits, shifting fulfilment to a specialist third party.

22 Sept 2026 · 2 min read

Customer Experience

AI-Driven Decisions Cited as CX Problem by 2 in 5 Executives

A new enterprise survey finds nearly two in five decision-makers say AI-driven decisions have directly caused customer experience problems, pointing to a governance gap as AI moves from pilot to production.

10 Sept 2026 · 2 min read

Customer Experience

IKEA Puts Eight China Stores Up for Sale Amid E-Commerce Shift

IKEA has listed eight stores in China for sale, stepping back from large-format retail as local e-commerce platforms reshape how consumers shop for home goods.

24 Aug 2026 · 2 min read

Customer Experience

Ulta Beauty Names Kelly Garcia Chief Technology Officer

Ulta Beauty has appointed Kelly Garcia as Chief Technology Officer, tasking her with the infrastructure behind its Ultamate Rewards loyalty programme, personalisation and omnichannel operations.

23 Aug 2026 · 2 min read

Just in

20 Aug 2026Frontier deploying Starlink onboard Wi-Fi next year 15 Aug 2026US Customer Complaints Hit Record High, ACSI Data Shows 14 Aug 2026Raley's Realigns Leadership to Unite CX, Ops and Merchandising 12 Aug 2026Southwest hits milestone with its rewards program 10 Aug 2026Safepoint MGA Taps Next Level Solutions for Self-Service Portal 10 Aug 2026Walmart Cuts Beef Prices Ahead of Summer Grilling Season 9 Aug 2026Knack Systems joins UNITED VARS to grow SAP CX expertise 9 Aug 2026Busy Baby launches UK vending machines for parents in need 9 Aug 2026Airship Launches Results Guarantee, Cites 476% ROI Study 9 Aug 2026Michaels Launches Experiential Store Format for Arts and Crafts 9 Aug 2026Fossil to close up to 15 stores in retail footprint cut 9 Aug 2026New Jersey Bans Surveillance Pricing in First-of-Kind US Law

View all news

Stay ahead of CX

Get the signal, not the noise.

The Journal, Experience Loom and the stories shaping CX — straight to your inbox.

Subscribe Read the Journal