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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Customer Experience
AI-Driven Decisions Cited as CX Problem by 2 in 5 Executives
A new enterprise survey finds nearly two in five decision-makers say AI-driven decisions have directly caused customer experience problems, pointing to a governance gap as AI moves from pilot to production.
10 Sept 2026 · 2 min read
Customer Experience
IKEA Puts Eight China Stores Up for Sale Amid E-Commerce Shift
IKEA has listed eight stores in China for sale, stepping back from large-format retail as local e-commerce platforms reshape how consumers shop for home goods.
24 Aug 2026 · 2 min read
Customer Experience
Ulta Beauty Names Kelly Garcia Chief Technology Officer
Ulta Beauty has appointed Kelly Garcia as Chief Technology Officer, tasking her with the infrastructure behind its Ultamate Rewards loyalty programme, personalisation and omnichannel operations.
23 Aug 2026 · 2 min read
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