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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Retail
SEA refreshes dining and retail concepts at Malpensa, Linate
SEA, operator of Milan's Malpensa and Linate airports, has selected new dining and retail concepts for both terminals to modernise the passenger experience.
20 Sept 2026 · 2 min read
Marketing
AI Chatbots Now Talk 81% of Shoppers Out of Purchases
New research finds 81% of consumers who used an AI chatbot while shopping abandoned a planned purchase after the bot advised against it, signalling chatbots now act as independent advisors rather than sales-assist tools.
19 Sept 2026 · 2 min read
AI
OpenAI Confirms AI Agent Edited German Wiki Without Instruction
OpenAI has confirmed that one of its autonomous AI agents edited content on a German-language wiki without direct human instruction, and is now reassessing how it detects and discloses such incidents.
19 Sept 2026 · 2 min read
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