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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Customer Experience

Nearly Two in Five Enterprise Decision-Makers Say AI-Driven Decisions Have Caused Customer Experience Problems

A new enterprise survey finds nearly two in five decision-makers say AI-driven decisions have caused customer experience problems, exposing a gap between AI deployment speed and oversight.

10 Sept 2026 · 2 min read

GovTech

Virginia forms digital service office, appoints former federal Medicare leader as new director

Virginia has stood up a new digital service office and named a former federal Medicare official as its first director, following a review that found millions spent on incomplete state IT projects.

10 Sept 2026 · 2 min read

Hospitality

Tabbed integrates with Toast POS for member-style loyalty

Tabbed has linked its membership and rewards platform directly into Toast's point-of-sale system, letting restaurants recognise and reward members at checkout without a separate app or card.

8 Sept 2026 · 2 min read

SAP Concur unveils AI assistant for travel and expense sector

SAP Concur has expanded its AI assistant to support travel managers, finance teams, approvers and travellers throughout the T&E workflow, unveiled at GBTA Convention 2026.

7 Sept 2026 · 2 min read

AI Training Leads Planned Tech Investments, Liferay Survey Finds

A new Liferay survey reports that AI training is organisations' most commonly planned technology investment over the next 12 months, as agentic AI shifts from pilots to business-wide rollout.

6 Sept 2026 · 2 min read

Retail

Walmart Links Fast Delivery to Walmart+ Membership Growth

Walmart executives say rapid delivery and Walmart+ membership growth are mutually reinforcing, framing fulfilment speed as a trust-building lever rather than just a logistics cost.

6 Sept 2026 · 2 min read

Just in

6 Sept 2026Dubai Customs' iDeclare cuts red-channel wait to under 5 minutes 6 Sept 2026Phonely launches Alma, a voice-native LLM for AI agents 5 Sept 2026Salam and UnifyApps sign MoU to boost Saudi AI adoption 5 Sept 2026Social Development Bank Launches Nora AI Assistant at LEAP 2026 5 Sept 2026JetBlue Redesigns Domestic First Class to Drive Profit 5 Sept 2026UiPath: AI Customer Talks Shift From Hype to ROI Proof 4 Sept 2026Boscov's Partners with Manhattan Associates to Modernise Fulfillment 4 Sept 2026Citrix Acquires Numecent to Containerize Windows Apps 4 Sept 2026It sure looks like hackers breached a major ID card verification service 3 Sept 2026X Money Launch Prompts Surge in Password-Reset Attacks 3 Sept 2026Genesys: AI Adoption Alone Won't Fix Broken CX in 2026 2 Sept 2026Fintech Galaxy Secures UAE Central Bank Open Finance Licence

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