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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Hospitality
Tabbed integrates with Toast POS for member-style loyalty
Tabbed has linked its membership and rewards platform directly into Toast's point-of-sale system, letting restaurants recognise and reward members at checkout without a separate app or card.
8 Sept 2026 · 2 min read
Hospitality
American Airlines to Add Seatback Screens Across Narrowbody Fleet
American Airlines will retrofit its narrowbody fleet with seatback screens at every seat and expand premium seating, reversing its earlier reliance on personal-device streaming for in-flight entertainment.
8 Sept 2026 · 2 min read
Hospitality
TravelAI Acquires Sonder Brand, Relaunches Sonder.com
TravelAI has acquired the Sonder brand and relaunched Sonder.com as an AI-powered travel platform, inheriting the hospitality name's existing customer base and expectations.
16 Aug 2026 · 2 min read
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