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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Hospitality
Delta Links Loyalty and Premium Strategy to Lift Spending
Delta CEO Ed Bastian says the airline's loyalty programme and premium-cabin push work as one reinforcing system, not separate revenue levers, to drive higher customer spend.
13 Oct 2026 · 2 min read
Hospitality
Mumbai Airport to Shift Terminal 2 Flights; Airlines Push Back
CSMIA plans to move about a third of Terminal 2's international departures to Terminal 1 citing safety, but airlines say they got little notice to adjust operations.
6 Oct 2026 · 2 min read
Hospitality
Creator Access Backlash Hits US Open, Cruise Travel
Paying guests are pushing back after the US Open and cruise lines gave content creators premium seating and perks, exposing a fairness gap between comped and paying customers.
2 Oct 2026 · 2 min read
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