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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Retail
Shopify Opens Catalogue to More AI Shopping Agents
Shopify is giving more third-party AI shopping agents access to over a billion product listings, letting shoppers search, compare and buy via bots instead of storefronts.
14 Oct 2026 · 2 min read
Retail
AI Shopping Recommendations Leave Many Buyers With Regret
A new survey finds a significant share of shoppers who followed AI-generated purchase recommendations later regretted the decision, exposing a trust gap in retail AI personalisation.
4 Oct 2026 · 2 min read
Retail
Instacart and Shipt Launch AI-Powered Cart-Building Assistants
Instacart and Shipt have each introduced AI shopping assistants that build a grocery cart from a text prompt or photo, replacing manual search-and-browse with conversational, intent-driven ordering.
19 Sept 2026 · 2 min read
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