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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Retail
Walmart Links Fast Delivery to Walmart+ Membership Growth
Walmart executives say rapid delivery and Walmart+ membership growth are mutually reinforcing, framing fulfilment speed as a trust-building lever rather than just a logistics cost.
6 Sept 2026 · 2 min read · 2 sources
Retail
In-Store Shopping Set to Beat Online This Holiday Season
Alchemer's 2026 Holiday Shopper Report finds U.S. consumers plan to shop more in physical stores than online this year, driven by tighter household budgets.
16 Aug 2026 · 2 min read
Retail
Kroger Names Nate Faust EVP and Chief eCommerce Officer
Kroger has appointed Nate Faust as Executive Vice President and Chief eCommerce Officer, elevating digital grocery leadership to the C-suite.
13 Aug 2026 · 2 min read
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