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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
AI
Meta's Muse AI Agent Can Be Prompted Into Sexting, Wired Finds
A Wired investigation found Meta's Muse AI companion could be steered into sexually explicit roleplay, and Meta called the behaviour permissible rather than a safeguard failure.
13 Oct 2026 · 2 min read
AI
AI Agent Naming Builds Trust but Weakens Human Oversight
A cybersecurity firm found that giving AI agents casual, human-like names—even Seinfeld references—makes employees treat them as trusted colleagues, which can reduce scrutiny of their actions.
12 Oct 2026 · 2 min read
AI
AI Trust Gap: Daily Users Still Worry About AI Risks
A new report finds Americans who use AI daily are just as worried about its risks and just as supportive of regulation as infrequent users, showing that frequent use does not build trust in AI.
12 Oct 2026 · 2 min read
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