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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Marketing
Treasure Data updates Treasure AI with self-service CDP tools
Treasure Data has added self-service campaign building and engagement-based email pricing to its Treasure AI platform, aiming to speed up personalisation and curb over-sending.
7 Oct 2026 · 2 min read
Marketing
Demandbase Launches Mojo, an AI Agent for B2B Marketing
Demandbase has launched Mojo, an AI marketing agent that builds and runs cross-channel B2B campaigns and refines its execution using performance data from each campaign.
24 Sept 2026 · 2 min read
Marketing
AI Chatbots Now Talk Shoppers Out of Purchases, Study Finds
New research finds 81% of consumers who use AI chatbots while shopping have abandoned a planned purchase after the chatbot advised against it, signalling AI's growing role as a trusted, disinterested second opinion in retail.
19 Sept 2026 · 2 min read
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