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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Banking

Buying a home in UAE? Your mortgage offer could vary by more than $272,000 between banks

PRYPCO data shows one in ten UAE mortgage applicants see offers differ by more than AED1 million (about $272,000) between banks for the same home purchase.

13 Sept 2026 · 2 min read

Banking

Spare, Tabadulat launch Pay-by-Bank for UAE investment accounts

Open Finance provider Spare has partnered with UAE brokerage Tabadulat to let customers fund Shariah-compliant investment accounts directly from their bank accounts, bypassing cards and manual transfers.

13 Sept 2026 · 1 min read

Banking

Social Development Bank Launches Nora AI Assistant at LEAP 2026

Saudi Arabia's Social Development Bank unveiled Nora, a customer-service virtual assistant, and Smart Collection, an automated loan-collections agent, at LEAP 2026 in Riyadh.

5 Sept 2026 · 2 min read

Banking

MAS and Bank of Thailand Sign Cybersecurity Cooperation MoU

The Monetary Authority of Singapore and the Bank of Thailand have signed an MoU to share cyber threat intelligence and coordinate on digital fraud prevention across their financial systems.

16 Aug 2026 · 2 min read

Banking

Sonder Brand Sold Out of Bankruptcy, Operations Gone

Sonder's trademark and residual search traffic have been sold out of bankruptcy, but its property management operations did not survive the sale, per Skift's reporting.

12 Aug 2026 · 2 min read

Banking

Egypt's One Zero Bank opens up to AIagents

Egypt's One Zero Bank is integrating with ChatGPT and Claude, letting customers access financial data through third-party AI agents — one of MENA's first agentic banking deployments.

10 Aug 2026 · 2 min read

Just in

10 Aug 2026Bank of Ireland Names Prag Sharma as Chief AI Officer 10 Aug 2026Morocco Secures $250M World Bank Loan for Digital Government 10 Aug 2026Klarna Launches BNPL on J.P. Morgan Payments in the US 9 Aug 2026Saudi Online Shopping: 77% of Consumers Now Buy Digitally 9 Aug 2026Circle Wins Final OCC Approval for National Trust Bank Charter 9 Aug 2026CIBC Wins Two Digital Banker Awards for AI, Digital Transformation

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