René CX · AI experience studio

See exactly where every journey breaks.

Journeys, emotional arcs, behavioural fixes and live voice of customer, in one AI studio.

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About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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Join a team reshaping how the world experiences brands.

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COMPANY

Meet team Renascence

Build a tailored deck

Aslan Patov, CEO

20+ CX specialists

Life at Renascence

GROW WITH US

Grow your career in CX

Build your own CX firm

Our global network

CONNECT

Press & coverage

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio

AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

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MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

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Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio

AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

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MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

René Studio

AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →ALL PRODUCTS

Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

RevealBehavioral toolkit

The Art of Engagement

Behavioral selling course

CX design framework

CX TOOLKIT

CX Maturity Assessment

How mature are we, really?

CX Vision Generator

Where are we going?

CX ROI Calculator

Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio

AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Customer LoyaltyCostco Customer Loyalty: Why Members Keep Renewing Behavioral EconomicsThe IKEA Effect: Why Co-Creation Builds Customer Loyalty

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

RetailShopify Opens Catalogue to More AI Shopping Agents AIMeta's Muse AI Agent Can Be Prompted Into Sexting, Wired Finds

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio

MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

The People

Specialists who make
experience a science.

A multidisciplinary team of CX strategists, behavioral scientists, service designers and technologists — united by a belief that great experiences are engineered, not accidental.

Join the team About us

01 —Leadership

The people steering the work.

AP

Aslan Patov

Founder & CEO

Behavioral Economics

Ho

Head of CX

Managing Director

Customer Experience

Ho

Head of Strategy

Partner

Management Consulting

Ho

Head of Design

Service Design Lead

Service Design

02 —How We're Organized

Four disciplines, one team.

CX

Customer Experience

Strategy, journeys, governance

BE

Behavioral Science

Research, experiments, nudges

SD

Service & UX Design

Blueprints, prototypes, interfaces

AI

Product & AI

René AI, platforms, automation

03 —The Wider Team

20+ consultants, designers & scientists.

SC

Senior Consultant

CX Transformation

SC

Senior Consultant

Behavioral Research

C

Consultant

Service Design

C

Consultant

Digital Transformation

PL

Product Lead

René AI

DS

Data Scientist

Behavioral Analytics

ED

Experience Designer

UX & Journeys

EM

Engagement Manager

Delivery

Explore more

Experience Journal

Insights on CX & behavior

Long-reads, frameworks and field notes from our consultants.

Meet Aslan Patov

Two decades turning human behavior into business outcomes.

Build your own CX firm

Launch a behavioral CX consultancy in your market, in a box.

We're hiring

See yourself on this page?

We're always looking for curious, rigorous people who care about experience. Explore our open roles.

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