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CX新闻
经过筛选的行业新闻，聚焦客户体验、行为科学和以人为本的商业领域的核心内容——经过改写、综合，剔除冗余信息。
客户体验
Target appoints former Hilton CMO to lead guest experience
Target has hired Hilton's former chief marketing officer to lead its guest experience function, bringing hospitality-style service discipline into a big-box retail organisation.
17 Sept 2026 · 2 min read
客户体验
Waldorf Astoria Bangkok Launches IRIS Digital Guest Directory
Waldorf Astoria Bangkok has introduced IRIS, a digital ordering and guest directory platform that replaces printed in-room compendiums and menus with an interactive interface.
13 Sept 2026 · 2 min read
客户体验
The Ava Hotel Paso Robles Adopts IRIS Guest Experience Platform
The Ava Hotel Paso Robles has selected IRIS as its guest experience platform to build richer guest profiles and identify new food-and-beverage revenue opportunities.
7 Sept 2026 · 2 min read