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Berita CX

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Perhotelan

Delta's loyalty-premium flywheel keeps lifting customer spend

Delta Air Lines CEO Ed Bastian says the carrier's loyalty programme and premium cabin upselling now function as one reinforcing system, not separate revenue lines, continuing to lift overall customer spend.

13 Oct 2026 · 2 min read

Security firm finds naming AI agents after Seinfeld characters helps bots join the team

A cybersecurity firm found that giving AI agents informal, human-sounding names like those from Seinfeld made employees more likely to accept them as team members, raising new questions about oversight.

12 Oct 2026 · 2 min read

AI Trust: Daily US Users Still Worried, New Report Shows

A new report finds Americans who use AI daily are just as concerned about its risks and just as supportive of regulation as infrequent users, showing habitual use alone isn't building trust.

12 Oct 2026 · 2 min read

Saudi Arabia Updates Ice Cream Shop Rules on Hygiene, QR Codes

Saudi Arabia has introduced new regulations for ice cream shops requiring allergen disclosure, staff health certification, electronic payment acceptance and standardised QR codes.

11 Oct 2026 · 2 min read

Khidmat Pelanggan

Gartner: AI Bots to Cut Contact Centre Labor Costs $80BN in 2026

Gartner forecasts AI-powered bots will remove $80 billion from contact centre agent labour costs in 2026, as conversational AI shifts from pilot projects to mainstream deployment.

11 Oct 2026 · 2 min read

Google restricts top Gemini AI models for Free and Plus users

Google is limiting access to its most capable Gemini AI models for Free and Plus tier users, reserving top-tier performance for premium subscribers, TechRadar reports.

11 Oct 2026 · 2 min read

Terkini

11 Oct 2026Petra Power Fuel Cells Target Data Center and Defense Energy 11 Oct 2026Your boss might be bluffing about how much AI knowledge they really have 11 Oct 2026Emirates NBD Restores Mobile App After Service Disruption 11 Oct 2026Abu Dhabi Mandates Healthy Menu Options at Hotels, Restaurants 11 Oct 2026Hyperscaler Eyes 2,000-Acre Florida Site for Data Centre Campus 11 Oct 2026Hilton Says It Isn't Blocking AI Agents From Its Rates 10 Oct 2026Bank of America, Barclays Ease Workplace Rules After Staff Pushback 10 Oct 2026Netcall adds AI tools to Liberty Spark for process knowledge 10 Oct 2026Gabon Validates Legal Framework for Digital Transformation 10 Oct 2026SAP to Acquire TechWolf, Deepening Skills Intelligence Data Push 10 Oct 2026Sling TV Ends One-Day and Weekly Sling Pass Option 10 Oct 2026New Mexico Plans 2027 AI Guardrails Push

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