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Berita CX

Berita industri ditapis untuk perkara yang benar-benar penting dalam pengalaman pelanggan, sains tingkah laku dan perniagaan melayan orang — ditulis semula, disintesis, dan bebas daripada gangguan.

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Retailers curb shadow AI but lose sight of agentic AI risks

Retailers have reined in unsanctioned shadow AI use, but Netskope research shows oversight of approved autonomous AI agents acting on payment and customer data is falling behind their rapid rollout.

4 Oct 2026 · 2 min read · 2 sources

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AI Shopping Recommendations Erode Shopper Trust, Survey Finds

A new survey finds many shoppers regret purchases made on AI-generated recommendations, exposing a widening trust gap in AI-assisted retail experiences.

4 Oct 2026 · 2 min read

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iQor's Insights iQ: 1.4M Calls Analysed, But Impact Unproven

iQor's case study on its Insights iQ platform cites 1.4 million calls analysed, but does not clearly isolate the tool's contribution from other concurrent operational changes.

2 Oct 2026 · 2 min read

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Kroger Names Nate Faust Chief eCommerce Officer, EVP

Kroger has created a new EVP and Chief eCommerce Officer role and appointed Nate Faust to it, elevating digital grocery to its top executive table.

1 Sept 2026 · 2 min read

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Salesforce Expands Italian Investment via Fashion Retailer E-Commerce

Salesforce has confirmed new investment in its Italian operations, naming a major Italian fashion retailer as an early adopter of related e-commerce innovation work.

25 Aug 2026 · 2 min read

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Yalla Gets CBUAE Nod for Retail Payment Services License

Yalla Group has secured in-principle CBUAE approval for a Category II Retail Payment Services licence, a step toward building its own in-app payment infrastructure in the UAE.

23 Aug 2026 · 2 min read

Terkini

21 Aug 2026Bed Bath & Beyond Shell Rebrands as Neighborhood Intelligence 20 Aug 2026Al Meera Picks Yardi for Qatar Retail Property Management 15 Aug 2026ADNOC Distribution Launches Engage, UAE's First Retail Media Network 14 Aug 2026Seven & i's $1.9B Tech Deal Aims to Modernise 7-Eleven Stores 14 Aug 2026Saudi Retail Spending Hits $113.3bn as E-commerce Grows 42%9 Aug 2026Amazon closing in on CPG retail leader Costco

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