Dikurasi oleh Renascence
Berita CX
Berita industri ditapis untuk perkara yang benar-benar penting dalam pengalaman pelanggan, sains tingkah laku dan perniagaan melayan orang — ditulis semula, disintesis, dan bebas daripada gangguan.
Pemasaran
At Home Redesigns Loyalty Programme Using Member Feedback
US retailer At Home is rebuilding its loyalty programme by embedding customer feedback directly into the redesign process, treating rewards as an evolving offer rather than a fixed, finance-led structure.
23 Sept 2026 · 2 min read · 2 sources
Pemasaran
FTC Alleges Amazon Hid Ad Auction Surcharges From Brands
The FTC has filed a complaint alleging Amazon added undisclosed surcharges to its ad auction system, making advertisers pay more than their submitted bids implied.
20 Sept 2026 · 2 min read
Pemasaran
Marriott Brings Loyalty Into Corporate Booking Tools With Spotnana Deal
Marriott has partnered with Spotnana to make Bonvoy loyalty status and benefits visible inside corporate booking tools, closing a long-standing blind spot in business travel.
19 Sept 2026 · 2 min read
Kekal di hadapan CX
Dapatkan isyarat, bukan gangguan.
Jurnal, Experience Loom dan cerita-cerita yang membentuk CX — terus ke peti masuk anda.