Experience Hub

Courses

Certifications and courses at the intersection of behavioral economics and customer experience — practical, hands-on, and built from real work.

12 resultsSort

Intermediate

Mystery Shopping and CX Auditing: Running a Program End to End

What Auditing Is — and Isn't

Designing the Program · Building the Instrument

Featured course · All levels

Behavioural Economics for CX: Designing for How People Actually Decide

The foundational science beneath the whole customer-experience discipline.

The Two Minds: How Customers Actually Decide

The Core Biases That Shape Experience

Prospect Theory, Loss Aversion and Framing

Service Recovery and Complaint Management: Turning Failures into Loyalty

Why Service Recovery Matters

The Psychology of a Let-Down Customer · The Recovery Response in the Moment

Customer Experience Strategy: Designing the Experience That Wins

What CX Strategy Is, and the Customer It Serves

Choosing Customers and Setting the Ambition · Differentiation and Strategic Choices

Customer Experience Transformation: Becoming a Customer-Centric Organisation

What Transformation Is, and Creating Urgency

The Case for Change and Leading People · Resistance, Culture and Behaviour

Gamified experience2,400 XP to earn

Bias Explorer: The Cognitive Frontier

Not just a course — a behavioral CX quest. Clear levels, real badges, one credential.

CX Foundations: Designing Experiences Customers Choose Twice

Why Experience Decides Winners

The Behavioral Science Engine · Customer Archetypes: Beyond Demographics

VoC Mastery: Listening, Metrics, Index and Tooling

The VoC Discipline and Signal Architecture

Listening Methods and Instrument Design · The Metric Zoo I: Relationship and Perception

PMO Mastery: From Foundations to Professional Practice

Foundations: Projects, Programs, Portfolios and the PMO

Project Fundamentals I: Initiate and Plan · Project Fundamentals II: Execute, Monitor and Close

Client Servicing Mastery: Managing the Relationship, Protecting the Work

What Client Servicing Really Is

Onboarding the Client · Project Kick-off

Featured course · All levels

CX Journey Mapping: The Renascence Methodology

The complete Renascence approach to customer journey mapping, taught end to end.

Vision First: Why We Map and Why Vision Comes Before Everything

The Experience Pillars

Building the Archetype

Service Design Mastery: From Canon to Delivery

What Service Design Is, and Where It Comes From

The Five Principles of Service Design · Service Blueprinting: The Core Instrument

Keep exploring Renascence

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Experience Journal

Insights on CX & behavior

Long-reads, frameworks and field notes from our consultants.

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Experience Loom

The Naked Customer podcast

Conversations on CX, loyalty and behavior with industry leaders.

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Careers

Build your career in CX

Join a team reshaping how the world experiences brands.

Invest in your team

Train your people in behavioral CX

Group rates, custom tracks, and in-house delivery available. Talk to us about what your team needs.

Enquire about courses See all programmes