About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore Mysterya
NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore Mysterya
ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore Mysterya
ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore Mysterya
ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →
ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →
THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

The full record

News archive

Every story we've published, by date. Search the headlines, filter by category, or jump to a specific date range.

Datesto

491 stories · showing 50

2 November 202611

18:06Oracle tawarkan Snowflake native di OCI untuk permudah integrasi dataAI17:16Amazon lancar Alexa Photo Frame dan jam pintar Echo TimeDigital Transformation16:16Selzy lancar pelayan MCP untuk pembantu AI pemasaran e-melMarketing15:27Canto Lancar Global Assistant Kesan Jurang Kandungan Lebih AwalCustomer Experience14:26Ekosistem AI Insights Curry Tukar Kajian Pengguna Jadi KeputusanAI13:51Stellantis Pilih Amperity untuk Konteks Pelanggan dan Pengalaman PeribadiCustomer Experience12:36Pengguna UAE Terima Pembelian AI, Peruncit Masih Ketinggalan Data ProdukRetail11:47Apple hadkan akses Full Disk Access pada Mac susulan risiko ejen AIAI11:21Trillium Labs Akan Terbitkan Penyelidikan AI Berisiko Tinggi secara TerbukaAI10:36OpenAI tambah watermark teks dalam ChatGPT dan CodexDigital Transformation10:36Instinct bawa ejen AI ke kumpulan sembang, walaupun ahli tiada akaunAI

1 November 202611

18:07Etched terima tawaran pelaburan bernilai lebih $40 bilionAI17:17BT beli TalkTalk daripada pentadbiran, 2.5 juta pelanggan dikekalkanDigital Transformation16:27Schneider Electric beli PTC bernilai $22.6 bilionDigital Transformation15:17Qualtrics Lantik Mike Potter sebagai CTO untuk Pacu Inovasi AIAI14:36Treasure AI tambah personalisasi layan diri dan harga e-mel berasaskan penglibatanMarketing13:26RG&E dan NYSEG Analisis 100% Panggilan Khidmat Pelanggan dengan Teknologi BaharuCustomer Service12:36LibreOffice Tegaskan Tiada Ciri AI dalam Tetapan Lalai demi PrivasiAI11:37AI Workflow Factory ServiceNow sasar kesesakan aliran kerja AIAI10:36Claude Team percuma setahun untuk startup layak, kredit API $1,000AI09:47Mistral lancar model terbuka 'Le Chonk' satu trilion parameterAI07:56Pelanggan EVNNPC beralih ke aplikasi EVN CSKH bersepadu pada 1 NovemberGeneral

Stay ahead of CX

Get the signal, not the noise.

The Journal, Experience Loom and the stories shaping CX — straight to your inbox.