EP 01 · CX AwardsMar 2025 · 44 min
Customer Experience Awards
Host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore how CX is evolving from art to science — driven by biometrics, ROI and technology — and what great CX recognition really measures.
In this episode
- 01How CX measurement has matured
- 02The role of biometrics and data
- 03Tying CX to ROI
- 04What award-winning CX has in common
The Guest
M
Mark Hamill
CEO, ARCET Global
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