Curated by Renascence
CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Guest Experience
Custom Channels' Portal Unifies Restaurant Music and Messaging
Custom Channels has launched a centralised portal letting multi-location restaurant groups manage in-venue music and guest messaging from one platform, aiming to standardise ambience and communication across sites.
13 Sept 2026 · 2 min read
Guest Experience
ABM, LaGuardia Gateway pilot autonomous robots at Terminal B
ABM Industries and LaGuardia Gateway Partners are piloting autonomous cleaning robots in a live passenger environment at LaGuardia Airport's Terminal B, testing both cleaning performance and traveller perception.
23 Aug 2026 · 2 min read
Guest Experience
Ava Hotel Paso Robles Adopts IRIS Guest Experience Platform
The Ava Hotel Paso Robles has adopted IRIS as its guest experience platform to unify guest data and uncover new food and beverage revenue opportunities.
20 Aug 2026 · 2 min read
Stay ahead of CX
Get the signal, not the noise.
The Journal, Experience Loom and the stories shaping CX — straight to your inbox.