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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Customer Experience

Nearly Two in Five Enterprise Decision-Makers Say AI-Driven Decisions Have Caused Customer Experience Problems

A new enterprise survey finds nearly two in five decision-makers say AI-driven decisions have caused customer experience problems, exposing a gap between AI deployment speed and oversight.

10 Sept 2026 · 2 min read

Customer Experience

Ratings and reviews now outweigh discounts in online buying

InfoTech Research finds shoppers increasingly trust ratings, reviews and accurate product data over discounts when deciding to buy online.

1 Sept 2026 · 2 min read

Customer Experience

Mesta Launches White-Labeled Portal for Global Payments

Mesta has added a white-labeled customer portal to its API suite, letting payment providers deploy a brandable front end to launch global payments faster without building it themselves.

25 Aug 2026 · 2 min read

Customer Experience

SilverChef USA Names Madeleine Hopkins Operations & CX Director

SilverChef USA has appointed Madeleine Hopkins to a newly combined Director of Operations and Customer Experience role, unifying two functions previously managed separately.

10 Aug 2026 · 2 min read

Customer Experience

Primark Expands US Footprint to Texas and Indiana

Primark is opening stores in Texas and Indiana, broadening its US expansion beyond the East Coast while sticking to its store-only, no-e-commerce model.

10 Aug 2026 · 2 min read

Customer Experience

Target Links Real-Time Attendance Tracking to Customer Experience

Target is rolling out a real-time attendance tracking system to spot staffing gaps mid-shift, framing it as a customer-experience tool, not just an HR function.

10 Aug 2026 · 2 min read

Just in

9 Aug 2026CX Management Market to Hit $34.02B by 2032, Report Finds 9 Aug 2026Topgolf Tests Prototype Venue Format in Wisconsin 9 Aug 2026JetBlue Restructures Fare Classes to Boost Ancillary Revenue 9 Aug 2026Keeper Security Tops PAM Category for CX, SoftwareReviews Finds

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