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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Customer Experience
DoorDash launches SMS ordering to cut app friction
DoorDash now lets customers browse restaurants, get suggestions and reorder via text message, skipping the app entirely for food ordering.
2 Oct 2026 · 2 min read · 2 sources
Customer Experience
The Weakest Security Link in Customer Data May Be Hiding Outside the CRM
A cyberattack on Manchester Airports Group exposed how ancillary services like parking, Wi-Fi and Fast Track lanes can create security blind spots outside core CRM oversight.
23 Sept 2026 · 2 min read
Customer Experience
Marley Spoon Outsources Fulfilment to Fulfilled by Misfits
Marley Spoon has partnered with Fulfilled by Misfits, Misfits Market's logistics arm, to handle packing, storage and delivery of its meal-kit orders.
21 Sept 2026 · 2 min read
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