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Customer Service

Temas Merkezi Yapay Zekası İddiadan Operasyonel Kanıta Geçiyor

NiCE, Alman sağlık sigortacısı AOK PLUS ile yapay zeka ajanlarını canlı üye hizmetlerinde devreye aldı; Observe.AI koçluk sonuçlarına, Dialpad ise Denver Broncos ortaklığıyla marka deneyimine odaklanıyor.

18 Sept 2026 · 2 min read · 2 sources

Customer Service

Deutsche Kreditbank, müşteri hizmetleri için Pega yapay zeka teknolojisini benimsedi

Deutsche Kreditbank (DKB), müşteri e-posta yazışmalarını daha verimli bir şekilde işlemek ve yönlendirmek için Pega Customer Service üzerine inşa edilmiş yapay zeka tabanlı bir çözümü kullanıma soktu.

18 Sept 2026 · 1 min read

Customer Service

Zendesk, müşteri hizmetleri için özelleşmiş yapay zekâ ajanlarını piyasaya sürdü

Zendesk, genel amaçlı sohbet botlarının ötesine geçen, geniş kapsamlı konuşma yeteneği yerine belirli müşteri hizmetleri işlevlerini hedefleyen göreve özel yapay zekâ ajanlarını tanıttı.

16 Sept 2026 · 2 min read

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