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Berita CX
Berita industri ditapis untuk perkara yang benar-benar penting dalam pengalaman pelanggan, sains tingkah laku dan perniagaan melayan orang — ditulis semula, disintesis, dan bebas daripada gangguan.
Pengalaman Tetamu
Disneyland President Lived in Resort Hotels to Study Guest Experience
Disneyland Resort's new president spent five weeks living in its hotels as a guest, experiencing check-in, dining and ride queues first-hand before setting operational priorities.
1 Oct 2026 · 2 min read
Pengalaman Tetamu
Target appoints former Hilton CMO to lead guest experience
Target has hired Hilton's former chief marketing officer to lead its guest experience function, bringing hospitality-style service discipline into a big-box retail organisation.
17 Sept 2026 · 2 min read
Pengalaman Tetamu
Waldorf Astoria Bangkok Launches IRIS Digital Guest Directory
Waldorf Astoria Bangkok has introduced IRIS, a digital ordering and guest directory platform that replaces printed in-room compendiums and menus with an interactive interface.
13 Sept 2026 · 2 min read
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