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Berita CX

Berita industri ditapis untuk perkara yang benar-benar penting dalam pengalaman pelanggan, sains tingkah laku dan perniagaan melayan orang — ditulis semula, disintesis, dan bebas daripada gangguan.

Khidmat Pelanggan

Dialflo Raises Rs 1.7 Cr for AI Contact-Centre Tech, Led by AJVC

Indian startup Dialflo has secured Rs 1.7 crore in an early-stage round led by AJVC to build AI-powered contact-centre technology, per Entrackr.

19 Sept 2026 · 2 min read

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Salesforce Completes Acquisition of AI Firm Fin for Service

Salesforce has finalised its acquisition of AI customer service company Fin, integrating its conversational AI agent technology directly into Salesforce's service and support product line.

14 Sept 2026 · 2 min read

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stc Bahrain launches Bayan contact centre at LEAP 2026

stc Bahrain unveiled Bayan at LEAP 2026, billed as the Kingdom's first fully integrated next-generation contact centre unifying customer service channels into one platform.

8 Sept 2026 · 2 min read

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McDonald's CEO: Execution Issues, Not Prices, Hit US Traffic

McDonald's CEO Chris Kempczinski says overloaded restaurant crews juggling too many simultaneous initiatives — not pricing or demand — are behind a US customer satisfaction and traffic decline.

1 Sept 2026 · 2 min read

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TTEC Wins $21M IRS Contract to Modernise Contact Centre Tech

TTEC has secured a $21 million IRS contract to modernise the agency's contact centre technology, upgrading infrastructure that supports taxpayer service interactions.

25 Aug 2026 · 2 min read

Khidmat Pelanggan

8x8 Embeds Krisp Voice AI Into Contact Center Platform

8x8 has integrated Krisp's AI audio tools—noise cancellation, voice isolation and accent conversion—natively into 8x8 Contact Center, removing the need for third-party plug-ins.

23 Aug 2026 · 2 min read

Terkini

23 Aug 2026Poor Service Drives Nearly 30% of Consumers to Quit Brands 22 Aug 20268x8 Extends AI Tools Beyond Contact Centre to Full CX Platform 21 Aug 2026Avaya hires new CEO 20 Aug 2026Agoda Blends AI and Human Agents in Customer Service Strategy 19 Aug 2026Bank of America Rolls Out Generative AI for Customer Service Reps 15 Aug 2026Agentic AI set to expand beyond contact centres into HR, ops 14 Aug 2026AI Customer Service Loyalty Highest Among Older Consumers: Parloa 14 Aug 2026Thunder Signs Strategic Collaboration Agreement with Amazon Web Services to Deliver AI-Powered Contact Center Solutions 14 Aug 2026Council tee-up: Five-year plan to modernize customer service, expand online services 12 Aug 2026Red Hat Flags Prompt Injection Risk in Agentic AI CRM Tools 12 Aug 2026Salesforce in Talks to Buy AI Customer-Service Platform 10 Aug 2026ServiceNow raises annual subscription revenue forecast again on AI-driven demand

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