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Berita CX

Berita industri ditapis untuk perkara yang benar-benar penting dalam pengalaman pelanggan, sains tingkah laku dan perniagaan melayan orang — ditulis semula, disintesis, dan bebas daripada gangguan.

Pengalaman Pelanggan

VitalCX and Innova Solutions Partner to Transform Healthcare Operations from Patient Access through Revenue Cycle

VitalCX and Innova Solutions Partner to Transform Healthcare Operations from Patient Access through Revenue Cycle PR Newswire

23 Sept 2026 · 2 min read

Pengalaman Pelanggan

AEM Launches Online Store for Self-Service Safety Materials Access

The Association of Equipment Manufacturers has launched an online store letting members self-serve safety materials, replacing manual staff-mediated requests.

14 Sept 2026 · 2 min read

Pengalaman Pelanggan

Rent the Runway ties CEO change to discovery upgrade continuity

Rent the Runway has appointed a new CEO while confirming its product discovery and search upgrades will continue uninterrupted, signalling strategic continuity through the leadership change.

14 Sept 2026 · 2 min read

Pengalaman Pelanggan

Duolingo Hits Record User Retention via Engagement Focus

Duolingo says user retention has reached an all-time high, driven by product changes aimed at daily engagement rather than new sign-ups.

20 Aug 2026 · 2 min read

Pengalaman Pelanggan

Audyence Names Horst Carreño-Bauer VP of Customer Experience

Audyence has appointed Horst Carreño-Bauer as VP of Customer Experience, formalising CX as a dedicated executive function within the B2B media platform's leadership team.

18 Aug 2026 · 2 min read

Pengalaman Pelanggan

TIM Brasil Launches South America's First eSIM Transfer

TIM Brasil and HCLTech have introduced South America's first cross-platform eSIM transfer, letting customers move their digital SIM between devices without a store visit or support call.

18 Aug 2026 · 2 min read

Terkini

17 Aug 2026GM Opens Chevrolet Customer Experience Space in the UAE 16 Aug 2026Starbucks, Delta simplify the terms of their loyalty partnership 16 Aug 2026Brightspeed Redesigns Home Installation to Cut Customer Wait Anxiety 16 Aug 2026Safepoint MGA Taps Next Level Solutions for Self-Service Portal 16 Aug 2026Take2Eton Group Appoints Hensser to CX Leadership Role 16 Aug 2026Burger King Launches Whopper Guarantee and Champion Role 15 Aug 2026US Customer Complaints Hit Record High, ACSI Data Shows 14 Aug 2026Wyndham Route 66 Promotion Pairs Loyalty Points With Instant Candy 14 Aug 2026SilverChef USA Merges Ops and CX Under Madeleine Hopkins 14 Aug 2026Optimum Launches AI Billing Platform on Amdocs aOS Cognitive Core 13 Aug 2026Kempinski Pilots New Customer Experience Concept in Munich 12 Aug 2026Primark Expands US Footprint With Texas, Indiana Stores

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