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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

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16 Sept 2026Chime compra Stride Bank para controlar su experiencia de cliente16 Sept 2026Casi 2 de cada 5 directivos vinculan la IA a fallos de experiencia de cliente16 Sept 2026JUPAS añade pago electrónico y chatbot de IA para admisiones 202714 Sept 2026California lanza un asistente de IA para trámites estatales14 Sept 2026RAKBANK renueva su identidad de marca tras crecer más allá de su origen local14 Sept 2026Teleperformance abre centro en Johor Bahru para Singapur y Sudeste Asiático13 Sept 2026G6 Hospitality lanza G6 Shining para mejorar la experiencia de los huéspedes en Motel 6 y Studio 613 Sept 2026Talkdesk y Microsoft amplían alianza para automatizar CX con IA13 Sept 2026WhatsApp Business limitará mensajes y cobrará por exceso de volumen13 Sept 2026Santalucía incorpora IA agéntica en atención al cliente13 Sept 2026Splitit se integra en la red Fintech de Jack Henry para pagos a plazos13 Sept 2026Grab negocia la compra de Atome, fintech BNPL respaldada por SoftBank
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