About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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NOW HIRING

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Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

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Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

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ALL SERVICES

Explore the full range of CX & management consulting services.

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CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

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Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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ALL SOLUTIONS

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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ALL INDUSTRIES

See how we work across every sector.

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BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

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ALL PRODUCTS

Explore the full Renascence product ecosystem.

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PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →
THE HUB

Every free tool, template and resource in one place.

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AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Just in

8 Oct 2026Valu et Alshaya Group lancent le paiement flexible en Égypte7 Oct 2026Amazon investit 230M$ dans les avantages des employés de Whole Foods7 Oct 2026Just Walk Out d'Amazon : une supérette sans caisse sur un campus US6 Oct 2026SEA renouvelle l'offre restauration et retail à Malpensa et Linate5 Oct 2026Walmart : Nous fixons le prix du produit, pas celui de la personne4 Oct 2026IA et recommandations d'achat : des clients déçus et méfiants3 Oct 2026LuLu Retail lance le premier réseau publicitaire robotique en magasin des Émirats arabes unis3 Oct 2026DoorDash lance un pilote de livraison par drone en Californie30 Sept 2026Wero : BNP Paribas étend son adoption aux commerçants et particuliers24 Sept 2026Club Med adopte une stratégie « AI first » dans son organisation25 Aug 2026Salesforce investit dans l'e-commerce d'un géant italien de la mode20 Aug 2026Zilch s'associe à Rezolve Ai pour des récompenses par IA
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