Wasl Properties. Développement et intégration de cartographies de processus pour l'efficacité opérationnelle
Développement de 123 cartographies de processus détaillées pour Wasl, un promoteur immobilier de premier plan à Dubaï, afin de rationaliser les opérations, d'assurer une intégration Salesforce fluide et d'améliorer l'efficacité au sein de sept unités commerciales, optimisant ainsi les flux de travail internes et l'expérience client.
01 —The Impact
The results, up front.
Integration Support: Supported in integration of 123 process maps into Salesforce, enhancing internal workflows. Enhanced Efficiency: Reduced friction points and accelerated processes, leading to improved operational efficiency. Improved Customer Experience: Enhanced customer experience by ensuring faster and more efficient service delivery through well-defined processes. Clarity and Transparency: Provided better clarity and transparency in operations, facilitating smoother internal teamwork and coordination.
02 — The Challenge
Where they started.
Process Identification: Identifying critical processes across different business units. Detailed Mapping: Creating detailed, step-by-step process maps. CRM Integration: Ensuring each process was optimized for integration into the CRM system. Efficiency Enhancement: Focusing on minimizing friction points and speeding up processes for better clarity and efficiency.
03 —What We Did
The work.
Broker - 6 Processes
Commissions
Call Center - 6 Processes
Complaint management
Commercial Leasing - 28 Processes
Change of parking
Community Management - 12 Processes
Community guidelines
Freehold - 13 Processes
Deferred payments
Lands - 25 Processes
Handling violations
Residential Leasing - 33 Processes
End of lease
04 — Approach & Methodology
How we got there.
CX Consultant
05 —In Practice
Project samples.
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