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The consultancy born at the intersection of behavioral economics and human experience.

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Aslan Patov, CEO

20+ CX specialists

Life at Renascence

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Comprehensive CX and management consulting for enterprise brands.

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Customer Experience

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A decade of CX transformation across the region's defining sectors.

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Proprietary tools, platforms, and AI that power CX transformation.

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Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

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Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

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AI TOOLS

CX Maturity Assessment

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CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

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CULTURE

Burn the Deck — our manifesto

EP 02 · Artificial IntelligenceMar 2025 · 55 min

AI in Customer Experience

Host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore AI's evolving role in CX — from chatbots to voice bots, regional dialect challenges, automation and where human judgment still wins.

In this episode

01Where AI genuinely improves CX today
02The dialect and language challenge in the region
03Voice bots vs. chatbots: what works when
04Keeping the human in the loop

The Guest

J

JD Ackley

CEO, RAIZOR AI

Listen On

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More episodes

EP 03 · Customer Loyalty

Customer Loyalty, Brand Loyalty & CX

EP 01 · CX Awards

Customer Experience Awards

Is Dubai's Real Estate Market a Bubble?

In Which Areas of Dubai Is the Highest ROI?

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