About

The consultancy born at the intersection of behavioral economics and human experience.

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COMPANY

Meet team Renascence

Build a tailored deck

Aslan Patov, CEO

20+ CX specialists

Life at Renascence

GROW WITH US

Grow your career in CX

Build your own CX firm

Our global network

CONNECT

Press & coverage

Services

Comprehensive CX and management consulting for enterprise brands.

Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

Explore the full Renascence product ecosystem.

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AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

AI CX design platform

LEARNING & GAMES

CX certification

Behavioral toolkit

The Art of Engagement

Behavioral selling course

PLATFORMS & TOOLS

Mystery shopping

Process mapping

Free CX tool suite

AI PRODUCTS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningWhy Your CX Prioritization Framework Keeps Failing Customer LoyaltyHow Netflix Personalizes the Customer Experience at Scale

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

Digital TransformationCitrix Acquires Numecent to Decouple Windows Apps From the OS BankingSBI Holdings buys 20% stake in Indonesia's Ajaib for $270m

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

The full record

News archive

Every story we've published, by date. Search the headlines, filter by category, or jump to a specific date range.

Datesto

23 stories in Fintech

17 September 20262

08:59PayNearMe Acquires Marr Labs to Add AI Voice Agents to PayXMFintech 08:59HES FinTech, Acquired expand embedded lending payments dealFintech

16 September 20261

12:50Mexican Fintech Kapital Raises $100M for Underserved MarketsFintech

13 September 20261

06:21Capitolis names ex-Bank of America exec Manickam as CTOFintech

10 September 20261

06:51Chime to Buy Stride Bank for $590 MillionFintech

9 September 20262

13:14Saudi Fintech Nayla Raises $17.9M in Pre-Series A RoundFintech 13:11GMO Venture Partners raises $65M in eighth fintech fund's first closeFintech

8 September 20263

20:31Revolut Gains Conditional Approval for US Bank CharterFintech 20:29Eftsure Acquires AI Fintech Relish to Cut Payment FraudFintech 20:28SDK.finance Launches Real-Time General Ledger for Banks, FintechsFintech

6 September 20262

18:26Airwallex Adds Affirm BNPL to US Checkout for MerchantsFintech 08:09Telr Partners With Jordan's Jet to Power Digital PaymentsFintech

20 August 20261

18:18FDIC Plans Standards Body to Certify Bank-Fintech ProvidersFintech

19 August 20262

10:03Revolut Expands Australian Banking Push Against Big FourFintech 06:11OpenAI Adds Fintech Directors, Launches SME ChatGPT ProgramFintech

18 August 20261

10:49Pepkor to Acquire South African Fintech Shop2ShopFintech

14 August 20262

17:56Mintoak Buys UAE's ICC Loyalty to Embed Rewards for BanksFintech 09:46Rivo raises $3.1m to end banks’ inertia tax on saversFintech

13 August 20261

16:39Ex-Nubank Execs Launch AI Wealth Manager Decade, Raise $85mFintech

10 August 20264

11:42European Fintech Funding Now Favours 'AI-Native' StartupsFintech 10:42Stripe Co-Founder Buys US Bank to Bring Fintech In-HouseFintech 08:02Ant International Hits Unicorn Status With $1.2bn RoundFintech 05:56Founder of fintech Increase buys a bank in Washington stateFintech

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