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34 stories in Customer Service
19 September 20261
17:20Dialflo Raises Rs 1.7 Cr for AI Contact-Centre Tech, Led by AJVCCustomer Service7 September 20261
10:51Fusion Connect Launches AI CCaaS Platform With Flat-Fee PricingCustomer Service6 September 20261
18:26Omilia Raises $67M to Scale Conversational AI Support PlatformCustomer Service2 September 20261
06:07US contact centre agent jobs to fall 350,000 by 2031: ForresterCustomer Service23 August 20262
20:258x8 Embeds Krisp Voice AI Into Contact Center PlatformCustomer Service12:27Poor Service Drives Nearly 30% of Consumers to Quit BrandsCustomer Service21 August 20261
16:36Avaya hires new CEOCustomer Service19 August 20261
10:03Bank of America Rolls Out Generative AI for Customer Service RepsCustomer Service14 August 20263
17:56AI Customer Service Loyalty Highest Among Older Consumers: ParloaCustomer Service12:45Thunder Signs Strategic Collaboration Agreement with Amazon Web Services to Deliver AI-Powered Contact Center SolutionsCustomer Service12:44Council tee-up: Five-year plan to modernize customer service, expand online servicesCustomer Service12 August 20262
16:42Red Hat Flags Prompt Injection Risk in Agentic AI CRM ToolsCustomer Service12:32Salesforce in Talks to Buy AI Customer-Service PlatformCustomer Service10 August 20264
17:25ServiceNow raises annual subscription revenue forecast again on AI-driven demandCustomer Service15:35Dubai Municipality Launches Account Manager Service InitiativeCustomer Service15:31Uber Cuts Customer Support Roles, Cites AI Automation ShiftCustomer Service13:03IKEA Retrains 8,500 Staff as AI Assistant Billie Handles Routine QueriesCustomer Service9 August 20269
14:31USPACE: AI Cuts Customer Service Workload 30% in TaiwanCustomer Service14:05Adactin, Cyara Partner on Continuous AI IVR Testing for CXCustomer Service12:19Stellarus Launches Real-Time AI Copilot for Health Plan AgentsCustomer Service11:53AI Replaces Customer Service Roles at CBA, Microsoft, UberCustomer Service11:26Delight.ai's Delight Agent MCP Gives AI Live CX Data AccessCustomer Service10:58Bank of America Rolls Out Generative AI Tool for AgentsCustomer Service10:21AT&T Sends Written Call Summaries to Close Service Trust GapCustomer Service09:25In customer service, third-party gen AI tools are beating brand chatbotsCustomer Service07:13Uber Cuts 10% of Customer Service Roles, Cites AI AdoptionCustomer ServiceStay ahead of CX
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