Mengenai Kami

Perundingan yang lahir di persimpangan ekonomi tingkah laku dan pengalaman manusia.

Kini Mengambil Pekerja

Sertai pasukan yang membentuk semula cara dunia mengalami jenama.

Lihat peranan yang tersedia →

SYARIKAT

BERKEMBANG BERSAMA KAMI

HUBUNG

Perkhidmatan

Perundingan pengurusan dan CX komprehensif untuk jenama perusahaan.

SEMUA PERKHIDMATAN

Terokai rangkaian penuh perkhidmatan perundingan CX & pengurusan.

Lihat semua layanan →

TERAS

PAKAR

Penyelesaian

Penyelesaian berstruktur yang mengubah cita-cita CX menjadi hasil yang boleh diukur.

SEMUA PENYELESAIAN

Terokai setiap penyelesaian CX yang kami tawarkan.

Lihat penyelesaian →

STRATEGI & TADBIR URUS

REKA BENTUK & PENYAMPAIAN

BUDAYA & PENGALAMAN

Industri-industri

Satu dekad transformasi CX merentasi sektor-sektor utama di rantau ini.

SEMUA INDUSTRI

Lihat bagaimana kami bekerja merentasi setiap sektor.

Semak industri →

PERSEKITARAN BINAAN

KEWANGAN & TEKNOLOGI

ORANG & MOBILITI

Produk

Alat, platform, dan AI proprietari yang menggerakkan transformasi CX.

SEMUA PRODUK

Terokai ekosistem produk Renascence yang lengkap.

Lihat produk →

AI & TEKNOLOGI

PEMBELAJARAN & PERMAINAN

PLATFORM & ALATAN

PRODUK AI

Pendapat

Wawasan, penyelidikan dan perbualan di barisan hadapan CX.

BacaJurnal PengalamanArtikel & penyelidikan mengenai CX, tingkah laku dan transformasi.Tonton & DengarPengalaman LoomPodcast video kami tentang CX & tingkah laku.TersusunBerita CXBerita industri penting dalam CX, tanpa kebisingan.

Artikel terkini

Episod terkini

Berita terkini

Hab

Alat, templat, dan sumber percuma untuk memajukan amalan CX anda.

BAHARU · MANIFESTO

Bakar Dek. Sepuluh Kebaikan. Tiada Alasan. — baca manifesto kami untuk perunding yang berani.

Mula membaca →

ALAT AI

ALAT PERCUMA

PEMBELAJARAN

BUDAYA

AI · 19 September 2026

OpenAI-GSA OneGov Deal Extends ChatGPT Access to 2028

OpenAI has renewed its OneGov agreement with the US GSA, extending ChatGPT access for federal agencies through 2028 and shifting from flat-rate to consumption-based pricing.

Pusat Berita
Taklimat terpilih · 2 min bacaan

What happened

OpenAI has renewed its OneGov agreement with the US General Services Administration, extending ChatGPT's availability to federal agencies through 2028. The updated deal marks a shift from the original flat-rate licensing structure to a consumption-based pricing model, according to FedScoop.

The renewal builds on OpenAI's earlier OneGov arrangement with the GSA, which had opened the door for US government bodies to access ChatGPT under negotiated terms. The multi-year extension signals continued federal appetite for generative AI tools despite the shift to usage-based costs, which typically ties spend more directly to actual adoption across agencies.

Why it matters

The renewal is significant less for its length than for its pricing structure. Moving from flat-rate to consumption-based billing changes the economics of government AI adoption: agencies pay in proportion to actual usage rather than a fixed subscription, which can lower the barrier to initial trials but also means costs scale with success. For a technology vendor, it is a bet that usage will grow steadily across a large, historically slow-moving buyer base.

For public-sector technology leaders, the deal reinforces that generative AI is moving from pilot to sustained infrastructure inside government. A multi-year horizon gives agencies more confidence to build workflows, training and procurement processes around ChatGPT rather than treating it as a short-term experiment — a meaningful marker for GovTech modernisation more broadly.

The Renascence take

Pricing model changes rarely make headlines, but they quietly shape how technology actually gets used inside large, risk-averse organisations. A shift to consumption-based billing is as much a behavioural lever as a commercial one.

Most coverage will focus on the "through 2028" headline, but the real story is the pricing switch. Flat-rate deals encourage broad, low-friction adoption because cost is predictable regardless of use; consumption-based pricing rewards agencies that build real workflows around the tool but can also discourage experimentation if usage costs aren't well understood upfront. Any public-sector body signing up under this model should invest early in usage governance and internal reporting — not just to control spend, but to build the evidence base needed to justify further AI investment to budget holders who will be watching consumption curves closely.

Sumber-sumber

Taklimat ini ditulis oleh Meja Berita kami, mensintesis laporan daripada saluran di bawah. Ikuti pautan untuk liputan asal.

FAQ

Questions we get on this topic

OpenAI renewed its OneGov agreement with the US General Services Administration, extending ChatGPT's availability to federal agencies through 2028.

The renewal shifts from a flat-rate licensing structure to a consumption-based pricing model, meaning agencies pay according to actual usage rather than a fixed subscription fee.

Consumption-based billing changes adoption behaviour: it lowers the barrier to initial trials but ties costs directly to usage, rewarding agencies that build real workflows while requiring careful usage governance to avoid discouraging experimentation.

Renascence suggests agencies invest early in usage governance and internal reporting to control spend and build the evidence base needed to justify further AI investment to budget holders.

Kekal di hadapan CX

Dapatkan isyarat, bukan gangguan.

Kisah-kisah yang membentuk pengalaman pelanggan — serta Jurnal dan Experience Loom — di peti masuk anda.