Wasl Properties. Desarrollo e integración de mapas de procesos para la eficiencia operativa.
Desarrollamos 123 mapas de procesos detallados para Wasl, un desarrollador inmobiliario líder en Dubái, para optimizar las operaciones, asegurar la integración fluida de Salesforce y mejorar la eficiencia en siete unidades de negocio, perfeccionando los flujos de trabajo internos y la experiencia del cliente.
01 —The Impact
The results, up front.
Integration Support: Supported in integration of 123 process maps into Salesforce, enhancing internal workflows. Enhanced Efficiency: Reduced friction points and accelerated processes, leading to improved operational efficiency. Improved Customer Experience: Enhanced customer experience by ensuring faster and more efficient service delivery through well-defined processes. Clarity and Transparency: Provided better clarity and transparency in operations, facilitating smoother internal teamwork and coordination.
02 — The Challenge
Where they started.
Process Identification: Identifying critical processes across different business units. Detailed Mapping: Creating detailed, step-by-step process maps. CRM Integration: Ensuring each process was optimized for integration into the CRM system. Efficiency Enhancement: Focusing on minimizing friction points and speeding up processes for better clarity and efficiency.
03 —What We Did
The work.
Broker - 6 Processes
Commissions
Call Center - 6 Processes
Complaint management
Commercial Leasing - 28 Processes
Change of parking
Community Management - 12 Processes
Community guidelines
Freehold - 13 Processes
Deferred payments
Lands - 25 Processes
Handling violations
Residential Leasing - 33 Processes
End of lease
04 — Approach & Methodology
How we got there.
CX Consultant
05 —In Practice
Project samples.
Keep exploring Renascence
Your turn
Ready to write your own success story?
Book a discovery call and see what behavioral CX can do for your business.