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Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

従業員ジャーニーマップの設計:現場で機能する7ステップ
Employee ExperienceAugust 2026

従業員ジャーニーマップの設計:現場で機能する7ステップ

採用から退職まで、従業員の体験を構造的に可視化する従業員ジャーニーマップ。設計の具体的手順と、EX–CX連鎖を意図的に設計するためのプレイブック。

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