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Event · Conference
CCW Europe Summit 2026
Europe's flagship customer-contact summit — three days of benchmarking and practical CX and service strategy in Amsterdam.
OCT5
Date
October 5–7, 2026
Time
All day
Format
In-person
Location
Passenger Terminal Amsterdam, Amsterdam, Netherlands
About this event
CCW Europe is the European flagship of the world's largest customer-contact event series. It brings together senior customer management, CX and service leaders for three days of insight, benchmarking and practical conversations shaping the future of customer contact across the region.
The programme blends keynote presentations, case studies and structured networking so in-house leaders and solution providers can tackle shared challenges — from omnichannel and automation to customer sentiment and journey design.
Agenda & what you'll learn
- Keynotes from senior European customer-management leaders
- Case studies on omnichannel, automation and journey mapping
- Benchmarking sessions and interactive workshops
- Pre-scheduled meetings between leaders and solution providers
- Networking across the European CX community
Events & Webinars
Other events
Want this kind of thinking inside your team?
We run private workshops and advisory sessions tailored to your customer experience goals.