About

The consultancy born at the intersection of behavioral economics and human experience.

NOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

AI PRODUCTS

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Consulting Leadership

Manager

Owns delivery and teams; applied breadth dominates.

Apply for this role
Department
Consulting Leadership
Type
Contract
Location
Dubai, UAE · Hybrid
Openings
1

About the role

As a Manager you own the delivery of an engagement end-to-end — the plan, the team, the client relationship and the outcome. You lead a mixed team, manage scope, timeline and risk, and make sure everything that reaches the client is excellent. You are where delivery excellence and people leadership meet.

What you'll do

  • Own end-to-end delivery of an engagement to the outcomes the client signed up for.
  • Lead the project team day-to-day — planning, allocating work and unblocking people.
  • Manage scope, timeline, budget and risk, and renegotiate sensibly when reality shifts.
  • Be the primary point of contact for the client's working-level and senior stakeholders.
  • Safeguard the quality and coherence of every deliverable that leaves the team.
  • Coach and develop consultants, giving direct, useful feedback.
  • Spot follow-on opportunities and support business development with the account lead.

What you'll bring

  • Proven delivery ownership of consulting engagements or equivalent projects.
  • Strong people leadership — you get the best from a mixed team under pressure.
  • Confident senior-stakeholder management and commercial awareness.
  • Excellent structuring, communication and quality judgement.
  • Typically 6-9 years of experience, including team leadership.

Working arrangement

This is a contract engagement based in Dubai, worked on a hybrid basis — a blend of on-site collaboration and remote focus time, structured around project delivery rather than a fixed schedule.

How we assess

Every applicant completes our PURE assessment (Tier 3). Stage 1 covers Critical Thinking, Project Management, Problem Solving, Presentation Skills and Working with Data; Stage 2 builds a character profile across nine traits; Stage 3 is a short final conversation. It's fair, job-relevant and the same for everyone.

Who thrives here

People who are rigorous, curious and genuinely care about the experience they create for customers and colleagues.

Apply for this roleIncludes a short pre-qualification — takes about 5 minutes.