Experience Hub
CX Signals
CX Signals measures media signal around customer experience — a five-pillar composite index distilled from a continuously ingested news corpus across the GCC and beyond.
CX Signal Index leaderboard
Bar length encodes the selected measure. Market filters by headquarters; the index itself is always scored on the full 90-day corpus.
This measures media signal, not customer experience. A high index means a brand is visible, credibly covered and active — not that its customers are happy. How this is calculated
Attention vs. delivery
Momentum against earned ratio. Momentum is share of corpus, so it is unaffected by how many stories were published overall.
Movers
Largest 30-day moves in share of coverage, in both directions.
Accelerating
Decelerating
Source-tier composition
Tier weighting is applied before any aggregation, and no single outlet may carry more than 5% of total weight.
| Tier | Definition | Share of stories | Weight |
|---|---|---|---|
| T1 | International wire and record titles | 0.7% | 1.00 |
| T2 | National business and news titles | 30.8% | 0.80 |
| T3 | Trade and sector press | 60.2% | 0.60 |
| T4 | Syndicated and republished releases | 8.2% | 0.25 |
| T5 | Owned, sponsored and listing pages | 0.1% | 0.10 |