About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore MysteryaNOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore MysteryaALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore MysteryaALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore MysteryaALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

损失厌恶如何重塑定价体验与客户决策
Behavioral EconomicsAugust 2026

损失厌恶如何重塑定价体验与客户决策

同一笔金额，呈现方式不同，触发的神经回路截然不同。理解损失厌恶，是设计诚实而有效定价体验的前提。

Read the article

02 —All Articles

The Journal.

客户体验流程映射：从哪里开始才对Service Design

客户体验流程映射：从哪里开始才对

陈嘉豪Aug 2026
构建团队真正使用的客户旅程地图Service Design

构建团队真正使用的客户旅程地图

马晨曦Aug 2026
Sony如何设计客户体验：从Kando到生态系统忠诚度Customer Experience

Sony如何设计客户体验：从Kando到生态系统忠诚度

周雨桐Aug 2026
情感忠诚与交易忠诚：客户为何真正留下来Customer Loyalty

情感忠诚与交易忠诚：客户为何真正留下来

林致远Aug 2026
情感忠诚度与交易忠诚度：为什么积分留不住真正的顾客Customer Experience

情感忠诚度与交易忠诚度：为什么积分留不住真正的顾客

林致远Aug 2026
设计让公民真正信任的数字政府服务Service Design

设计让公民真正信任的数字政府服务

王一凡Aug 2026
合作伙伴体验（PX）：定义、重要性与管理体系Customer Experience

合作伙伴体验（PX）：定义、重要性与管理体系

张晓彤Aug 2026
NPS、CSAT与CES：在正确的场景选对指标Feedback Management

NPS、CSAT与CES：在正确的场景选对指标

何佳琪Aug 2026
CX治理：角色、仪式与决策权的完整指南Organizational Transformation

CX治理：角色、仪式与决策权的完整指南

李思远Aug 2026
忠诚度计划真正有效的秘密：情感架构而非折扣机制Customer Loyalty

忠诚度计划真正有效的秘密：情感架构而非折扣机制

林致远Aug 2026
AI代理如何重塑客户服务的运作逻辑Customer Experience

AI代理如何重塑客户服务的运作逻辑

郭子涵Aug 2026
如何设计员工旅程地图：从诊断到落地的操作手册Employee Experience

如何设计员工旅程地图：从诊断到落地的操作手册

吴承恩Aug 2026
渠道合作伙伴体验一致性：B2B2C体验管理的结构性解法Customer Experience

渠道合作伙伴体验一致性：B2B2C体验管理的结构性解法

张晓彤Aug 2026
Zara如何打造客户体验：稀缺感、速度与全渠道设计Customer Experience

Zara如何打造客户体验：稀缺感、速度与全渠道设计

周雨桐Aug 2026
公民体验：政府服务设计的核心命题Service Design

公民体验：政府服务设计的核心命题

王一凡Aug 2026
员工体验与客户体验：断开的链条如何修复Employee Experience

员工体验与客户体验：断开的链条如何修复

吴承恩Aug 2026
从零构建客户之声体系：将反馈转化为决策的完整指南Feedback Management

从零构建客户之声体系：将反馈转化为决策的完整指南

何佳琪Aug 2026
建立CX项目办公室：让CX战略真正落地的治理结构Organizational Transformation

建立CX项目办公室：让CX战略真正落地的治理结构

李思远Aug 2026

Keep exploring Renascence

Stay ahead of CX

Get the Journal in your inbox.

Insights, frameworks and event round-ups from the Renascence team. No spam, ever.