Curated by Renascence
CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Just in
14 Sept 2026吉拉尼推出参议院手机应用,称赞议会数字化转型14 Sept 2026AI投入增加挤压客户体验人力预算，企业面临人机资源再平衡13 Sept 2026宏利任命莎拉·查普曼为全球首席营销与客户体验官13 Sept 2026AI客服转人工新规9月落地，规范智能语音服务转接流程13 Sept 2026新国标明确:AI客服承诺与人工客服同等有效13 Sept 2026美的"632工程"数字化转型累计投入超170亿元13 Sept 2026数之联发布UMind工业智能体平台，助力企业全链路智能化升级13 Sept 2026AI客服转人工难引发关注，国家标准明确服务衔接边界13 Sept 2026施耐德电气推出“智改数转”服务，依托数字化转型服务商认证落地13 Sept 2026郑州推行电影票根经济,力争培育1至2个“电影+”消费品牌11 Sept 2026票根经济激活会展消费:悦来会展消费圈小程序正式上线10 Sept 2026AI客服转人工新规9月实施 规范智能客服体验
View all news Stay ahead of CX
Get the signal, not the noise.
The Journal, Experience Loom and the stories shaping CX — straight to your inbox.