About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

Explore MysteryaNOW HIRING

Join a team reshaping how the world experiences brands.

View open roles →

COMPANY

GROW WITH US

CONNECT

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio
AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

Explore MysteryaALL SERVICES

Explore the full range of CX & management consulting services.

Browse all services →

CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

René Studio
AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

Explore MysteryaALL SOLUTIONS

Explore every CX solution we offer.

Browse solutions →

STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

René Studio
AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

Explore MysteryaALL INDUSTRIES

See how we work across every sector.

Browse industries →

BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

Explore Mysterya
REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →ALL PRODUCTS

Explore the full Renascence product ecosystem.

Browse products →

PLATFORMS

AI & TECHNOLOGY

LEARNING & FRAMEWORKS

CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio
AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

Explore Mysterya
ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

Latest news

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

Explore René Studio
Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

Explore Mysterya
THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

FREE TOOLS

LEARNING

CULTURE

Opinion · Experience Journal

Ideas on experience, behavior & change.

Insights, frameworks and analysis from the Renascence team — on customer experience, behavioral economics, service design and the future of how brands serve people.

01 —Featured

This month's read.

锚定效应在客户体验中的应用:原理与真实案例
Behavioral EconomicsOctober 2026

锚定效应在客户体验中的应用:原理与真实案例

锚定效应让客户旅程中第一个数字或承诺,不成比例地决定后续所有判断的基准。本文拆解其心理机制、真实案例与伦理设计方法。

Read the article

02 —All Articles

The Journal.

Zara的顾客体验秘密:不是服务话术,是系统设计Customer Experience

Zara的顾客体验秘密:不是服务话术,是系统设计

周雨桐Oct 2026
避免试点陷阱：将客户体验规模化扩展至单一团队之外Customer Experience

避免试点陷阱：将客户体验规模化扩展至单一团队之外

李思远Sept 2026
阿联酋航空如何提升航空客户体验Customer Experience

阿联酋航空如何提升航空客户体验

周雨桐Sept 2026
实时客户数据平台:把体验决策从事后补救提速到当下响应Digital Transformation

实时客户数据平台:把体验决策从事后补救提速到当下响应

郭子涵Sept 2026
从客户视角衡量流程绩效Customer Experience

从客户视角衡量流程绩效

陈嘉豪Sept 2026
与客户共同设计服务:比调研更难被推翻的服务蓝图Service Design

与客户共同设计服务:比调研更难被推翻的服务蓝图

马晨曦Sept 2026
主动服务型政府:services主动触达公民Customer Experience

主动服务型政府:services主动触达公民

王一凡Sept 2026
经理辅导习惯如何提升客户满意度:从数字通报到实时成长Employee Experience

经理辅导习惯如何提升客户满意度:从数字通报到实时成长

吴承恩Sept 2026
管理跨职能客户体验项目Customer Experience

管理跨职能客户体验项目

李思远Sept 2026
宜家如何设计店内购物体验Customer Experience

宜家如何设计店内购物体验

周雨桐Sept 2026
O-data + X-data:让运营数据验证客户体验分数Feedback Management

O-data + X-data:让运营数据验证客户体验分数

何佳琪Sept 2026
利用生成式人工智能起草客户回复Customer Experience

利用生成式人工智能起草客户回复

郭子涵Sept 2026
通过体验建立对公共机构的信任Customer Experience

通过体验建立对公共机构的信任

王一凡Sept 2026
为一线员工入职培训以实现卓越客户体验Customer Experience

为一线员工入职培训以实现卓越客户体验

吴承恩Sept 2026
对客户体验(CX)计划组合进行优先级排序Customer Experience

对客户体验(CX)计划组合进行优先级排序

李思远Sept 2026
Netflix如何实现个性化客户体验Customer Experience

Netflix如何实现个性化客户体验

周雨桐Sept 2026
奖励为什么不能改变行为:忠诚度设计里的行为经济学真相Customer Experience

奖励为什么不能改变行为:忠诚度设计里的行为经济学真相

林致远Sept 2026
避免调查疲劳,同时仍能听取客户意见Customer Experience

避免调查疲劳,同时仍能听取客户意见

何佳琪Sept 2026
现代CX技术栈详解Customer Experience

现代CX技术栈详解

郭子涵Sept 2026
运营卓越:如何用流程发现拆解服务交付中的真正瓶颈Service Design

运营卓越:如何用流程发现拆解服务交付中的真正瓶颈

陈嘉豪Aug 2026
设计流畅无缝的全渠道体验之旅Customer Experience

设计流畅无缝的全渠道体验之旅

马晨曦Aug 2026
衡量合作伙伴提供的客户体验Customer Experience

衡量合作伙伴提供的客户体验

张晓彤Aug 2026
锚定效应:谁先说出那个数字,谁就定义了客户眼中的价值Behavioral Economics

锚定效应:谁先说出那个数字,谁就定义了客户眼中的价值

徐若曦Aug 2026

Keep exploring Renascence

Stay ahead of CX

Get the Journal in your inbox.

Insights, frameworks and event round-ups from the Renascence team. No spam, ever.