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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
AI
Orange County Deploys FastQ and AI to Cut Permitting Wait Stress
Orange County, Florida has launched virtual queuing tool FastQ and an AI support assistant to reduce wait-time friction and extend permitting help beyond office hours.
4 Aug 2026 · 2 min read
AI
Midjourney Acquires Co-Star: AI Meets Habit-Forming Astrology
Midjourney has acquired Co-Star, the personalised astrology app with tens of millions of users, signalling a strategic shift toward identity-based retention in consumer AI.
4 Aug 2026 · 3 min read
AI
RingCentral AI Revenue Doubles as Net Retention Tops 100% in Q2 2026
RingCentral's AI-driven revenue doubled year-on-year in Q2 2026 while net revenue retention exceeded 100%, signalling that enterprise AI tools are becoming embedded workflow infrastructure rather than pilots.
4 Aug 2026 · 2 min read
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