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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Retail
Globe Telecom & KDDI Bring Omotenashi to Philippine Retail CX
Globe Telecom and Japan's KDDI are importing omotenashi service philosophy into Philippine telecoms retail, betting experience design can outcompete on price and network parity.
4 Aug 2026 · 2 min read
Retail
Google–RAI Partnership Targets Digital Adoption for India's Small Retailers
Google and the Retailers Association of India have partnered to accelerate digital tool adoption among small and mid-sized retailers, addressing payment, engagement and inventory gaps across India's fragmented retail sector.
3 Aug 2026 · 2 min read
Retail
Amazon Narrows CPG Gap with Costco: What the Shift Means for CX
Amazon is closing the gap on Costco in consumer packaged goods, with new retail data signalling a behavioural shift toward low-friction, subscription-led replenishment over membership warehouse rituals.
3 Aug 2026 · 2 min read
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