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Le cabinet de conseil né à l'intersection de l'économie comportementale et de l'expérience humaine.

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COMPANY

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Nos services

Conseil complet en CX et en management pour les grandes entreprises.

ALL SERVICES

Découvrez la gamme complète de services de conseil en CX et en management.

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CORE

SPECIALIST

Solutions

Des solutions structurées qui transforment l'ambition CX en résultats mesurables.

ALL SOLUTIONS

Découvrez toutes nos solutions CX.

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STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Secteurs d'activité

Une décennie de transformation de l'expérience client dans les secteurs clés de la région.

ALL INDUSTRIES

Découvrez notre approche sectorielle.

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BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Produits

Des outils, plateformes et IA propriétaires qui transforment l'expérience client.

ALL PRODUCTS

Découvrez l'écosystème complet des produits Renascence.

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AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

AI PRODUCTS

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

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Pôle

Outils, modèles et ressources gratuits pour faire progresser votre pratique CX.

NEW · MANIFESTO

Brûlez le pont. Dix vertus. Zéro excuse. — lisez notre manifeste pour le consultant audacieux.

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AI TOOLS

FREE TOOLS

LEARNING

CULTURE

How we work

A way of working that leaves you stronger

Every engagement follows the same arc — diagnose, design, ship, transfer — built on behavioral evidence and AI-accelerated, human-led delivery.

01 —The arc

Four phases, one outcome: change that sticks

01

Diagnose

We map the journey end to end, instrument the moments that matter, and find where experience is quietly costing you growth — with evidence, not opinion.
02

Design

We redesign the highest-leverage moments using behavioral science, prototype them fast, and validate with real customers before anyone builds.
03

Ship

We work alongside your team to put change into production — process, tooling, scripts, and AI — so it survives contact with the real world.
04

Transfer

We embed the skill, hand over the frameworks and tools, and certify your people so the capability stays long after we've gone.

02 —How we operate

Principles that govern the work

01

Evidence-led

Every recommendation is grounded in how people actually decide — and measured against the numbers it's meant to move.
02

AI-first, human-in-the-loop

René and our tooling do the heavy lifting; your experts make the calls. Speed without losing judgment.
03

Built to be left

We optimize for your independence. Success is you not needing us.

FAQ

Frequently asked questions

Diagnostics run 3–6 weeks; full transformation programs run 3–9 months depending on scope. We sequence the work so you see value early.

Both. Most programs are embedded — we work alongside your team — with an advisory layer for leadership. We transfer skill throughout.

Twelve, from real estate and banking to hospitality, healthcare, retail and government. Our behavioral methods travel across all of them.

We use René and applied data science to accelerate research, journey analysis and scoring — always with a human reviewing and approving the output.

Ready when you are

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