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Event · Conference
Reuters Events: Customer Service & Experience East 2026
Senior CX, service and digital leaders turn AI ambition into measurable impact over two days in New York.
NOV17
Date
November 17–18, 2026
Time
All day
Format
In-person
Location
New York, NY, USA
About this event
Reuters Events: Customer Service & Experience East brings together senior leaders across CX, service, digital and operations to rethink how organisations deliver for their customers. The agenda focuses on operationalising AI, workforce transformation, proving the value of CX and turning fragmented data into coordinated action.
With strictly limited vendor presence, it prioritises authentic, high-value networking and candid case studies, so leaders leave with practical frameworks they can apply immediately.
Agenda & what you'll learn
- Operationalising AI for measurable CX impact
- Workforce transformation: capability, confidence and engagement
- Demonstrating the value of CX to revenue and retention
- From fragmented data to coordinated action
- Senior-leader case studies and curated networking
Events & Webinars
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Want this kind of thinking inside your team?
We run private workshops and advisory sessions tailored to your customer experience goals.