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26 stories in Customer Service
9 September 20261
12:41Five9 Launches AI Voice Agent Built for Regulated Contact CentresCustomer Service25 August 20261
19:17OKI to Standardise Contact Centre Operations on Generative AI by 2027Customer Service15 August 20262
14:27Parlance Adds Self-Service Call Routing and AI Transfer BriefingsCustomer Service11:26Agentic AI Set to Expand Beyond Contact Centres, Study FindsCustomer Service12 August 20262
16:23California Bill Would Guarantee Human Agent Access Over AICustomer Service16:21Poor Service Drives Nearly a Third of Consumers to Quit BrandsCustomer Service7 August 20264
10:45Carvana AI Agent Cuts Customer Service Costs at ScaleCustomer Service10:21Bank of America Upgrades EricaAssist with Generative AI for AgentsCustomer Service10:21Gartner: 87% of Customers Demand Human Agent Access in GenAI ServiceCustomer Service10:21Delight Agent MCP: AI Assistants Get Live Customer Service DataCustomer Service4 August 20262
13:29USPACE AI Cuts Taiwan Customer Service Workload by 30%Customer Service13:27IVR Testing: Adactin and Cyara Partner on AI Contact Centre QACustomer Service3 August 20268
21:16AI Cuts Customer Service Jobs at Microsoft, Uber and CommBankCustomer Service21:11Stellarus AI Copilot Cuts Cognitive Load for Health Plan AgentsCustomer Service21:03AI Customer Service Cuts at CBA, Microsoft and Uber: CX RisksCustomer Service20:38Bank of America Deploys Generative AI to 18,000 Contact Centre AgentsCustomer Service20:37GPTBots.ai Launches Audio Agent and LINE Plugin 2.0 for CXCustomer Service20:37AT&T Post-Call Summaries: Written Records After Every Support CallCustomer Service16:27Third-Party Gen AI Outpaces Brand Chatbots in Customer ServiceCustomer Service16:24Uber Cuts 10% of Customer Service Jobs Citing AI AdoptionCustomer ServiceStay ahead of CX
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