About

The consultancy born at the intersection of behavioral economics and human experience.

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COMPANY

Meet team Renascence

Build a tailored deck

Aslan Patov, CEO

20+ CX specialists

Life at Renascence

GROW WITH US

Grow your career in CX

Build your own CX firm

Our global network

CONNECT

Press & coverage

Services

Comprehensive CX and management consulting for enterprise brands.

Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

Explore the full Renascence product ecosystem.

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AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

AI CX design platform

LEARNING & GAMES

CX certification

Behavioral toolkit

The Art of Engagement

Behavioral selling course

PLATFORMS & TOOLS

Mystery shopping

Process mapping

Free CX tool suite

AI PRODUCTS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Service DesignWhy Customer Handoffs Fail — And How to Redesign the Seams Service DesignWhy Most Service Design Personas Fail Before Launch

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

AICallRail Voice Assist adds real-time lead qualification, call transfer BankingChime to Acquire Stride Bank, Gaining Direct Banking Control

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

The full record

News archive

Every story we've published, by date. Search the headlines, filter by category, or jump to a specific date range.

Datesto

23 stories in Banking

10 September 20261

15:46Chime to Acquire Stride Bank, Gaining Direct Banking ControlBanking

9 September 20261

12:41UK MPs Question Banks Over Crypto Firm 'Debanking'Banking

4 September 20262

11:17Social Development Bank Debuts Nora AI Assistant at LEAP 2026Banking 11:16JetBlue Redesigns Domestic First Class to Boost Premium RevenueBanking

22 August 20261

15:18Prevail Bank Adopts Jack Henry AI Tech for Growth, EfficiencyBanking

21 August 20261

17:03Datavault AI to Acquire BankWyse in Banking-Tech DealBanking

20 August 20264

17:40FIS Completes Global Rollout of Digital One Commercial in APACBanking 17:39Scotiabank Deploys AI Knowledge Agents via Scotia IntelligenceBanking 17:39ABN Amro Co-Develops Frontier AI Models with Mistral AIBanking 08:00Thomaston Savings Bank picks Diebold Nixdorf for ATM refreshBanking

16 August 20262

19:03Fenergo Launches Fen-AI for Governed AI in KYC and AMLBanking 19:03Alaskan bank Northrim selects Narmi for digital transformation projectBanking

14 August 20261

17:25IAA Credit Union Selects Mahalo Banking for Digital PlatformBanking

10 August 20264

17:26InvestiFi Raises $20M to Embed Investing in Credit Union AppsBanking 13:16Morocco Secures $250M World Bank Loan for Digital Gov ServicesBanking 10:1010x Banking Secures £40M From Ashgrove Capital for GrowthBanking 07:40Sleep Country to Acquire Sleep Number for Over $700MBanking

9 August 20263

11:11Emirates NBD to Acquire HSBC Egypt Retail Banking UnitBanking 10:46Saudi Online Shopping Hits 77% as Local Retailers Lead SpendBanking 08:21Circle gets final national trust bank approvalBanking

7 August 20262

13:30CIBC Wins Dual Digital Banker Awards for AI and Digital TransformationBanking 10:25Belize Bank Adopts AI-Native Backbase Platform in National Digital OverhaulBanking

3 August 20261

20:36Associated Bank Appoints BMO Executive as Chief Digital OfficerBanking

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