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Customer Service

USPACE AI Cuts Taiwan Customer Service Workload by 30%

USPACE reports a 30% reduction in customer service workload after deploying AI across its Taiwan shared-mobility operations, raising key questions about trust and customer-side outcomes.

4 Aug 2026 · 2 min read

Customer Service

IVR Testing: Adactin and Cyara Partner on AI Contact Centre QA

Adactin and Cyara have formalised a partnership to deliver continuous, AI-driven IVR testing for contact centres, shifting quality assurance from a launch activity to an ongoing operational function.

4 Aug 2026 · 2 min read

Customer Service

AI Cuts Customer Service Jobs at Microsoft, Uber and CommBank

Microsoft, Uber and Commonwealth Bank have each confirmed AI is directly reducing customer service headcount — shifting the narrative from augmentation to substitution at scale.

3 Aug 2026 · 3 min read

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