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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Customer Experience
RX Pay: Riyadh Air Launches Embedded Payments Platform
Riyadh Air has unveiled RX Pay, a proprietary payments platform designed to extend the airline's brand into passengers' daily financial lives beyond the flight itself.
4 Aug 2026 · 2 min read
Customer Experience
Keeper Security Tops PAM Market for User Satisfaction and CX
Keeper Security ranked first in SoftwareReviews' 2026 PAM Data Quadrant for both user satisfaction and customer experience, signalling that enterprise buyers now weigh usability alongside security capability.
3 Aug 2026 · 2 min read
Customer Experience
Emplifi Names Omer Sharon CPTO to Unify AI-Driven CX Development
Emplifi has merged its product and engineering functions under new CPTO Omer Sharon, signalling that organisational structure — not just AI capability — is now a competitive differentiator in CX technology.
3 Aug 2026 · 2 min read
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