The full record
News archive
Every story we've published, by date. Search the headlines, filter by category, or jump to a specific date range.
Datesto
27 stories
4 August 20269
13:29USPACE AI Cuts Taiwan Customer Service Workload by 30%Customer Service13:27IVR Testing: Adactin and Cyara Partner on AI Contact Centre QACustomer Service13:25Orange County Deploys FastQ and AI to Cut Permitting Wait StressAI13:25Midjourney Acquires Co-Star: AI Meets Habit-Forming AstrologyAI13:24RX Pay: Riyadh Air Launches Embedded Payments PlatformCustomer Experience13:24American Airlines Digital Self-Service: Autonomy by DesignHospitality13:24Globe Telecom & KDDI Bring Omotenashi to Philippine Retail CXRetail13:23RingCentral AI Revenue Doubles as Net Retention Tops 100% in Q2 2026AI13:23Tonik Bank Integrates AI Rudder for Voice, Chat and Back-Office AutomationAI3 August 202618
21:16AI Cuts Customer Service Jobs at Microsoft, Uber and CommBankCustomer Service21:16IHG Hotels Launches AI Conversational Search Across Digital ChannelsGuest Experience21:13Keeper Security Tops PAM Market for User Satisfaction and CXCustomer Experience21:11Stellarus AI Copilot Cuts Cognitive Load for Health Plan AgentsCustomer Service21:10Google–RAI Partnership Targets Digital Adoption for India's Small RetailersRetail21:03AI Customer Service Cuts at CBA, Microsoft and Uber: CX RisksCustomer Service20:38Bank of America Deploys Generative AI to 18,000 Contact Centre AgentsCustomer Service20:37GPTBots.ai Launches Audio Agent and LINE Plugin 2.0 for CXCustomer Service20:37AT&T Post-Call Summaries: Written Records After Every Support CallCustomer Service20:36Associated Bank Appoints BMO Executive as Chief Digital OfficerBanking16:27Third-Party Gen AI Outpaces Brand Chatbots in Customer ServiceCustomer Service16:27Verizon Bets on CX Investment to Reduce Subscriber ChurnAI16:26Tecnotree Wins USD 8.8M LATAM Telco BSS ContractsDigital Transformation16:25Amazon Narrows CPG Gap with Costco: What the Shift Means for CXRetail16:24Cashea Raises $100M to Expand BNPL Into Payments and SavingsFintech16:24Uber Cuts 10% of Customer Service Jobs Citing AI AdoptionCustomer Service16:23Emplifi Names Omer Sharon CPTO to Unify AI-Driven CX DevelopmentCustomer Experience16:23Harmony's $34M Raise: AI Platform Targets Employee ExperienceEmployee ExperienceStay ahead of CX
Get the signal, not the noise.
The Journal, Experience Loom and the stories shaping CX — straight to your inbox.