Wasl Properties. Development and Integration of Process Maps for Operational Efficiency
Developed 123 detailed process maps for Wasl, a leading real estate developer in Dubai, to streamline operations, ensure seamless Salesforce integration, and enhance efficiency across seven business units, improving internal workflows and customer experience.
01 —The Impact
The results, up front.
Integration Support: Supported in integration of 123 process maps into Salesforce, enhancing internal workflows. Enhanced Efficiency: Reduced friction points and accelerated processes, leading to improved operational efficiency. Improved Customer Experience: Enhanced customer experience by ensuring faster and more efficient service delivery through well-defined processes. Clarity and Transparency: Provided better clarity and transparency in operations, facilitating smoother internal teamwork and coordination.
02 — The Challenge
Where they started.
Process Identification: Identifying critical processes across different business units. Detailed Mapping: Creating detailed, step-by-step process maps. CRM Integration: Ensuring each process was optimized for integration into the CRM system. Efficiency Enhancement: Focusing on minimizing friction points and speeding up processes for better clarity and efficiency.
03 —What We Did
The work.
Broker - 6 Processes
Commissions
Call Center - 6 Processes
Complaint management
Commercial Leasing - 28 Processes
Change of parking
Community Management - 12 Processes
Community guidelines
Freehold - 13 Processes
Deferred payments
Lands - 25 Processes
Handling violations
Residential Leasing - 33 Processes
End of lease
04 — Approach & Methodology
How we got there.
CX Consultant
05 —In Practice
Project samples.
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