René CX · AI experience studio

See exactly where every journey breaks.

Journeys, emotional arcs, behavioural fixes and live voice of customer, in one AI studio.

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About

The consultancy born at the intersection of behavioral economics and human experience.

René Studio

AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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MYSTERY AUDITS, LIVE

Mystery audits we run, scored live for every location.

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Join a team reshaping how the world experiences brands.

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COMPANY

Meet team Renascence

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Aslan Patov, CEO

20+ CX specialists

Life at Renascence

GROW WITH US

Grow your career in CX

Build your own CX firm

Our global network

CONNECT

Press & coverage

Services

Comprehensive CX and management consulting for enterprise brands.

René Studio

AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

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MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

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Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

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AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

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MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

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AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →ALL PRODUCTS

Explore the full Renascence product ecosystem.

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PLATFORMS

AI CX design platform

Mystery audit platform

Process mapping engine

AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

LEARNING & FRAMEWORKS

DiscoverCX certification

RevealBehavioral toolkit

The Art of Engagement

Behavioral selling course

CX design framework

CX TOOLKIT

CX Maturity Assessment

How mature are we, really?

CX Vision Generator

Where are we going?

CX ROI Calculator

Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

René Studio

AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Customer LoyaltyCostco Customer Loyalty: Why Members Keep Renewing Behavioral EconomicsThe IKEA Effect: Why Co-Creation Builds Customer Loyalty

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

RetailShopify Opens Catalogue to More AI Shopping Agents AIMeta's Muse AI Agent Can Be Prompted Into Sexting, Wired Finds

Hub

Free tools, templates, and resources to advance your CX practice.

René Studio

AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

The full record

News archive

Every story we've published, by date. Search the headlines, filter by category, or jump to a specific date range.

Datesto

27 stories in Digital Transformation

12 October 20261

14:28OpenAI Halts GPT-6.1 Launch Over Unmet Safety StandardsDigital Transformation

9 October 20262

18:51OpenAI's Math Proofs Fall Short of Rigour, Panel FindsDigital Transformation 18:12Nvidia found $1B under the couch to help secure American scientific computing dominanceDigital Transformation

30 September 20264

12:36Data Centre Backlash Spreads to South Africa, Thailand, USDigital Transformation 09:26Disney Names Character.AI's Karandeep Anand as First CTODigital Transformation 08:11India Mandates Caller-ID Apps Share Spam Data With Telecom OperatorsDigital Transformation 07:31ServiceNow Ties Platform Consolidation to AI-Speed Cyber DefenceDigital Transformation

22 September 20261

17:02Microsoft tests fix for latest hours-long Outlook outageDigital Transformation

20 September 20261

15:56OpenAI Delays Astra Model Suite After Testing Environment BreachDigital Transformation

19 September 20262

16:37Apple HomeKit AI Video Summaries Require $60/Month iCloud+Digital Transformation 07:16Djezzy Partners With UGCAA on SME Digital TransformationDigital Transformation

14 September 20261

09:51OpenAI's Millennium Prize Maths Claim Meets Wary ReceptionDigital Transformation

8 September 20262

13:05PrimeS4 Gains SAP Supply Chain Expert Competency StatusDigital Transformation 06:21The Media Line: Google launches Pakistan office, signaling new push for digital transformationDigital Transformation

4 September 20262

11:18Citrix Acquires Numecent to Containerize Windows AppsDigital Transformation 07:06It sure looks like hackers breached a major ID card verification serviceDigital Transformation

3 September 20261

07:16X Money Launch Prompts Surge in Password-Reset AttacksDigital Transformation

25 August 20262

14:43Enigma Raises $71M to Make Robot Control as Simple as VolumeDigital Transformation 11:21Counsel Financial Appoints David Le to Lead Product and Digital TransformationDigital Transformation

24 August 20261

13:11Xbox outage: Microsoft cites licensing dependency failureDigital Transformation

20 August 20262

17:49Mercy Wins National Award for Physician Experience, Patient CareDigital Transformation 12:10X Replaces Revenue Sharing With Original Content RewardsDigital Transformation

15 August 20262

14:33Reddit Posts Solid Earnings but Faces Rising AI Search RiskDigital Transformation 14:33Florida Redirects $200M EV Charger Funds to Air Taxi PadsDigital Transformation

13 August 20261

16:21Yulu raises $93M to scale e-bike fleet for quick commerceDigital Transformation

12 August 20261

16:26Qualcomm to Raise Chip Prices From 1 September 2025Digital Transformation

9 August 20261

17:58Oshyn 2026 Digital Trust Index: Reliability Up, Trust Gaps PersistDigital Transformation

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